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Reviews are submitted by Customers who have either recently bought a vehicle from the Centre or used the Centre's Service department.
All reviews are authenticated by an independent third party, Bazaarvoice.
Sales Reviews
Service Reviews
Rated 5 out of
5
by
ss100 from
Saw it, sat in it......now I drive it
I had taken my Aygo for a service and whilst there, I the CHR caught my eye, the Service manager took me over and I sat it in- that was it....I was hooked ! I was going to have the car no matter what and on the 1st March I took delivery of my Toyota CHR Hybrid 18 plate. I had never had a test drive ( my choice) and so my sales person took me through all of the dials etc in the car and then I was off- Pure pleasure
But...without the support of the dealership in getting the paperwork done on time and bringing a CHR to my house to check that it would fit in my car ( even before I committed to leasing one)......none of the above would have been possible ! Thank you Steven Eagell Cambridge for all of your help....as usual. This is why I am on my 7th Toyota .....
Date published: 2018-03-08
Rated 1 out of
5
by
AdSurg from
Go to another dealer
Very poor service, couldn’t care less, it was like I was begging a favour.
Date published: 2018-03-02
Rated 5 out of
5
by
Nordoro from
Great customer care
Every thing went smoothly would recommend
Date published: 2018-02-23
Rated 5 out of
5
by
Glyn Baker from
No problems or surprises. Serkan very attentive
Date published: 2018-02-13
Rated 5 out of
5
by
GBBell from
Very good attentive service
They updated my car for a brand new better model for very little extra cost
Date published: 2018-02-06
Rated 5 out of
5
by
Anonymous from
Great service
Happy happy happy
Date published: 2018-01-18
Rated 4 out of
5
by
Joost from
Friendly & helpful
Very satisfied with the friendly service and helpful staff
Date published: 2018-01-05
Rated 5 out of
5
by
Betti22 from
Perfect service
I'm very happy
Date published: 2017-12-08
Rated 5 out of
5
by
Iwanka from
Excellent, very accomodating and proffessional
Bought a new Argo, Serkan the sales person was excellent and talked us through all the options and made sure we had the additions we wanted.
Date published: 2017-11-30
Rated 5 out of
5
by
Steve10 from
Hassle free new car purchase
Our salesman was extremely professional and a pleasure to deal with, no high pressure selling here, just good efficient customer service. We are very pleased with our new car.
Date published: 2017-11-07
Rated 5 out of
5
by
Kizzy101 from
Fantastic service, great staff
I recently bought a new car from the dealership and it was a great experience from start to finish. I was made to feel very welcome without any pressure to buy and everyone I spoke to was knowledgable and extremely courteous. The saleswoman worked with me to get the right car for me at the right price and I will definitely be going back when it’s time to change my car again.
Date published: 2017-10-26
Rated 5 out of
5
by
Jackie2002 from
Great service
I am very happy with my new car
Date published: 2017-09-29
Rated 5 out of
5
by
070307 from
Great service
Love my new car and can not thank Andy enough for helping me to choose the right car for me.
Date published: 2017-09-13
Rated 2 out of
5
by
Cherrytree from
Customer service and knowledge needs to be improved
We bought our new hybrid RAV4 from them. The car arrived on 31 July but we were only informed of its arrival on 9th August. Upon collection, the door trim has a deep scratch and the car wasn't totally clean. The bootliner has scratches and has to be re-ordered. Not happy with its service sand won't recommend to other people. But RAV4 is very nice and we like the car.
Date published: 2017-08-31
Rated 5 out of
5
by
HWilk from
Enjoyable process
I found this dealership to be a welcoming one where I felt my decisions and opinions were respected and I was a valued customer. I enjoyed the process of buying my first new car and didn't feel pressured, so as a consequence I drove away in exactly the car I wanted one month after first walking in the door!
Date published: 2017-06-04
Rated 5 out of
5
by
tracy16 from
Friendly and helpful staff
Dan went out of his way to help, he arranged to pick up a car from a different dealership to enable me to test drive the model I was thinking of buying. Nothing was too much trouble, it was a pleasure to do business at the garage and would recommend them to anyone looking to purchase a car.
Date published: 2017-06-01
Rated 5 out of
5
by
Chris81 from
Excellent Toyota Yaris
Excellent customer service while buying my new Toyota Yaris.
Date published: 2017-04-25
Rated 4 out of
5
by
arsenal13 from
Excellent Showroom
Recent purchase
Date published: 2017-04-24
Rated 3 out of
5
by
Maverick from
Reasonably okay
The customer services needs improvement . I have called many time asking for a sale members to contact me and it never happened ,til end I had to go to them directly .
Date published: 2017-03-05
Rated 5 out of
5
by
TB23 from
Great Service/MOT experience
My car had its annual (full) service and MOT last week, a great, hasslefree experience and very friendly service by Liam. The free courtesy car offer was also very helpful. Would definitely recommend.
Date published: 2018-03-14
Rated 5 out of
5
by
srw1234 from
Great service and reasonable pricing
Have used this dealer for 3 years. Courtesy car always available, pricing is pleasing for a main dealer. Communication is excellent. Customer service is spot on.
Date published: 2018-03-11
Rated 5 out of
5
by
Anonymous from
Great staff
I bought my car from Steven Eagell eight months ago and the welcome from service & sales staff made it feel like yesterday - remembering my name & family. Great service all round !
Date published: 2018-02-23
Rated 4 out of
5
by
Eddy1 from
Good Service & Attention.
Always used them & had 1st Class Service. Will continue to use Toyota Service.
Date published: 2018-01-30
Rated 5 out of
5
by
Bluey999 from
Well done guys...excellent service
Taking care of my MOT at the same time as checking an issue
Date published: 2018-01-28
Rated 5 out of
5
by
KKLL from
Great service
I am really pleased I trusted them again
A nice place to be, pleasant and really helpful stuff
Date published: 2018-01-24
Rated 5 out of
5
by
Mkcp from
Great service
Liam the best man to deal
Date published: 2018-01-23
Rated 5 out of
5
by
Kamil from
Great service Highly recommended
I used them a week ago and I'm happy I did it
Date published: 2018-01-19
Rated 5 out of
5
by
Lindsays from
Superb service
Never fail me they are a fantastic dealer
Date published: 2018-01-10
Rated 4 out of
5
by
johnjill from
I was very satisfied with the service I received.
I will continue to have my vehicle serviced here.
Date published: 2018-01-04
Rated 5 out of
5
by
R J G from
good service
good service
Date published: 2017-12-31
Rated 5 out of
5
by
DonnaMarie1973 from
Great service while I waited!
I took my car to Steven Eagell for my 50k service and 2 new tyres. I had to work on my laptop and was given my own office pod and a continuous supply of coffee and biscuits for the 2 hours I was there My car was finished when promised and had been cleaned and valeted. Very impressed, me and my car were well looked after!
Date published: 2017-12-28
Rated 5 out of
5
by
GrahamL from
Excellent response and help when I needed it
Efficient help and service.
Date published: 2017-12-19
Rated 5 out of
5
by
Hauwa from
Excellent
Excellent all round.
Date published: 2017-12-16
Rated 5 out of
5
by
Lolly75 from
Fantastic garage!
Services department is extremely helpful and efficient. Love the reception and coffee was very helpful on a very cold day!
Date published: 2017-12-14
Rated 5 out of
5
by
Anonymous from
Great Service
I used Toyota service booking 2 weeks ago and what a fantastic service they supplied me with.
Date published: 2017-12-12
Rated 5 out of
5
by
Yaris freak from
Great treatment
Always get immediate satisfaction
Date published: 2017-12-12
Rated 3 out of
5
by
Benjiboy 1 from
Good service
Would of been nice for Toyota to follow up my 1st service when it was due in March 2017
Date published: 2017-12-01
Rated 5 out of
5
by
Terence hiley from
well looked after
freindly and professional service
Date published: 2017-11-24
Rated 4 out of
5
by
Whoever from
Expensive Service
Good job done. Its very expensive. On a minor point the car wash could have been better
Date published: 2017-11-22
Rated 4 out of
5
by
Barman from
Warranty
The service I received was excellent once the booking had been made to undertake the warranty work.
Date published: 2017-10-21
Rated 5 out of
5
by
the penguin from
Routine service carried out expeditiously
My Auris went in for it's first service. I decided to wait. the car was returned valeted within 90 minutes. In the meantime I took advantage of the free wi fi and the free coffee supply. Liam the service advisor kept me informed and was extremely helpful. I have a service plan so there was no financial shock at the end!
Date published: 2017-10-05
Rated 5 out of
5
by
Rav4ibh from
Nice man at reception
Date published: 2017-10-02
Rated 1 out of
5
by
pierscourage from
Poor service
Missed schedules. Didn't keep me informed. Accepted car for service when required part wasn't available.
Date published: 2017-09-07
Rated 1 out of
5
by
steven e does not care from
disorganised and uncaring staff
I do not recomment this dealer as they do not care about their customers.They seem to be under no managerial supervision.
Date published: 2017-08-15
Rated 1 out of
5
by
Mad mill from
Timing belt.
I put my hilux in here for a timing belt and tentioner.
When I got it back it had been damaged on both sides and was hoping for me to just drive off, even though they admit to the damage and are fixing it I'm still waiting for an apology.
Date published: 2017-07-29
Rated 5 out of
5
by
Citrus from
Fabulous service as always.
I wouldn't go anywhere else
Date published: 2017-07-20
Rated 4 out of
5
by
Micky1661 from
Feedback
Good to have somewhere to put my feedback on
Date published: 2017-07-11
Rated 2 out of
5
by
Anonymous from
Is was not a good service
I was not happy with the service.
Date published: 2017-07-04
Rated 5 out of
5
by
tricky trev from
GREAT SERVICE
I always use them
Date published: 2017-06-29